Privacy policy
Introduction
RM&C Consultants Limited take great care to protect the privacy of our customers and other users of this website (“site”). This Privacy Policy sets out the basis on which any personal data that you provide to us is processed by us, whether you are a visitor to the site or an existing client.
Who we are
In this privacy policy, the terms "we", "our" and "us" are used to refer to RM&C Consultants Limited, Bank Chambers, 61 High Street, Cranbrook, Kent, TN17 3EG, company number 04208069. RM&C Consultants Ltd. is the data controller. You can contact us regarding this Privacy Policy at office@rmandcconsultants.co.uk. If we make changes to our privacy policy, we'll share details of these changes on this page. Please continue to check this page to ensure that you are always aware of any changes.
Where we get your information
We collect and process the following information about you either from your use of our site, or your correspondence with us by phone or email:
Information you give us: We collect and store the personal information that you submit through the ‘contact us’ section of our site or by corresponding with us by phone, email or otherwise. This includes information that you provide when you provide your contact details on the ‘contact us’ page. The information you give us may include your name, postal address, email address, telephone number, details of any comments you provide to us. We may also collect and process records of any correspondence and verbal communications including by telephone.
Information we collect about you: We do not collect or store any personal information when you use our website either via cookies or analytics. The only information we collect is sent by you on the ‘contact us’ page or by email and phone or otherwise.
What information we need and why we need it
We may use information we hold about you in the following ways:
Information you give us will be used to:
- to carry out our obligations arising from any agreements entered into between you and us and to provide you with the information and services that you request from us;
- to notify you about changes to any of our services;
- to communicate with you to gain feedback on our services;
- to respond to any queries you may raise via the ‘contact us’ page on our website.
Lawful basis for the processing of personal data
The legal grounds on which we rely to use your information are:
To allow us to perform our contract with you: When you purchase services from us, a contract between you and us will have been entered into. In order for us to fulfil our obligations under such contract, we will need to collect and process personal information that you send us.
To allow us to exercise our legitimate interests as a data controller: We rely on our legitimate interests as a data controller to process the personal information that you provide to us and to when you use our site, email or call us. It is in our legitimate interests as a business to process the above information in order to manage the services we provide for you.
Marketing
We may use your personal information to contact you about other services we offer that are similar to those that you have already purchased or enquired about. You will be given an option to opt-out of such marketing when you subscribe to a service.
You may withdraw your consent to the use of any of your personal information for marketing purposes, at any time by contacting us at enquiries@rmandcconsultants.co.uk to be given the opportunity in each marketing communication to opt-out of future marketing communications.
Storage of your information, data transfers and security
The transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use standard industry procedures and security features to prevent unauthorised access.
How long we hold your data for
We will only hold your information for as long as it is practically or legally required for the purposes for which it was obtained. There may be specific instances where we keep your personal information for longer periods. This is for legislative and regulatory reasons, including compliance with financial audits, OJEU or revenue reporting obligations for up to 7 years.
If you are not a customer and we have collected information about you, this will be deleted after 12 months.
Disclosure of your information
We won’t share your information with third parties, save as follows:
- with our payment processors (Lloyds Bank PLC) for the purposes of processing any payments due to us;
- Our accountant and HMRC; also our legal advisors if necessary
Cookies
Cookies and similar technologies
We use cookies and similar technologies, such as tags and pixels (“Cookies”), to improve your customer experience as you use our Website. This section provides more information about Cookies, including how we use them and how you can exercise your choices about our use of Cookies.
How we use Cookies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our Website, and we use them to improve the customer experience. For example, we use Cookies to do the following:
Improve the way our Website works
Cookies allow us to improve the way our Website works so that we can personalise the customer experience and allow them to use many of the useful features. Cookies can help us to understand how our Website is being used, for example, by telling us if the customer receives an error message as they browse. These Cookies collect data that is aggregated and anonymous.
How to control cookies
You can control and/or delete cookies as you wish - for details, see the website https://www.allaboutcookies.org/ You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
Your rights
You have certain rights in relation to your personal information that is processed by us. These rights are listed below. These rights are not absolute and apply subject to certain conditions, as set out in applicable data protection laws. Your rights may include:
- the right to access personal data held by us about you;
- in certain circumstances, the right to restrict our processing of personal data held by us about you;
- the right to require us to rectify any inaccurate personal data held by us about you;
- in certain circumstances, a right to receive personal data which you have provided to us in a structured, commonly used and machine readable format. You may also have the right to require us to transfer this personal data to another organisation, at your request;
- in certain circumstances, the right to require us to erase personal data held by us about you;
- the right to object to our processing of personal data held by us about you (including for the purposes of sending marketing materials to you); and
- the right to withdraw your consent, where we are relying on it to use your personal data (for example, to provide you with marketing information about our services).
Contact us
To exercise these rights by contacting us using the details set out below:
Data Protection Officer
RM&C Consultants Ltd.
Suthernwood View, Woodcote Road, South Stoke, RG8 0JJ.
Email: office@rmandcconsultants.co.uk
Please include your name and email address, so that we can deal with your request.
Concerns or complaints
You can contact us regarding this Privacy Policy using the details set out above. Should you wish to make a complaint, you may also contact the Information Commissioner's Office using the details set out on its website, which is currently: https://ico.org.uk/global/contact-us/.